topic Login issue in Get Support

Login issue

Gsin — Wed, 07 Feb 2024 02:44:30 GMT

I've recently subscribed to a data plan and it's been working, however I can't login into the public mobile app as it keeps sending me back to the login page after the 2fa. When i login online, it shows me "Forbidden A1".

Re: Login issue

TheSterlinger — Wed, 07 Feb 2024 02:47:44 GMT

Trying clearing cookies, try using Incognito, try using the Public Mobile app and try using a different device. Wait about an 30 minutes to an hour and try again between attempts on same device.

Re: Login issue

Gsin — Wed, 07 Feb 2024 02:48:57 GMT

I've been logging in at intervals since yesterday and it hasn't worked.

Re: Login issue

TheSterlinger — Wed, 07 Feb 2024 02:51:47 GMT

Wait a bit before trying again. If you haven’t done so try the steps in my previous message. Sometimes it will keep giving your error messages. Try a different browser if you don’t have access to another device.

Re: Login issue

Gsin — Thu, 08 Feb 2024 11:03:47 GMT

I've tried but it still hasn't worked. I realised today also that my number isn't working and I can't recieve calls or texts.

Re: Login issue

hTideGnow — Thu, 08 Feb 2024 13:50:58 GMT

HI @Gsin

data does not work too?

did you ask the bank to chargeback a PM charge? or anything wrong with your credit card and CC reversed some charges including PM's

you can quickly connected to PM agent by messaging them, they will reply in 2 to 4 hours. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login issue

Gsin — Fri, 09 Feb 2024 20:11:26 GMT

My data works. I can make outgoing calls too but I can't recieve calls or texts. I can't login to my account either and I've tried to submit a ticket but failed as I can't login.