topic Re: I cancel subscription before the end of billing cycle, but PM still charged me for the next cycl in Get Support

I cancel subscription before the end of billing cycle, but PM still charged me for the next cycle

Kerrii — Wed, 07 Feb 2024 01:54:10 GMT

My billing cycle end on the Feb 6th, which means the billing cycle will be charged on Feb 7th, but it already charged my money on Feb 6th. The problem is, I already paused the plan on the 6th and subscribed to other carrier. I canceled PM plan to switch to other carrier service, but PM still charge me for the next billing cycle, which means, now I'm paying for plans from 2 carrier services at once.

How can I reach out to PM customer support to inquire about their billing?

TIA!

Re: I cancel subscription before the end of billing cycle, but PM still charged me for the next cycl

computergeek541 — Wed, 07 Feb 2024 02:00:02 GMT

@Kerrii wrote:
My billing cycle end on the Feb 6th, which means the billing cycle will be charged on Feb 7th, but it already charged my money on Feb 6th. The problem is, I already paused the plan on the 6th and subscribed to other carrier. I canceled PM plan to switch to other carrier service, but PM still charge me for the next billing cycle, which means, now I'm paying for plans from 2 carrier services at once.
How can I reach out to PM customer support to inquire about their billing?
TIA!

Being charged on February 6 unfortunatly means that the last day of your previous billing cycle was on February 5. This also means that the prot out was too late to prevent a charge for another billing cycle. Please remember that a 30-day plan means that the billing date isn't the same day number each time.

Re: I cancel subscription before the end of billing cycle, but PM still charged me for the next cycl

softech — Wed, 07 Feb 2024 02:02:02 GMT

@Kerrii PM is running on 30 days cycle and monthly. If you last renewa wasl on Jan 6, then it is correct the next billing is on Feb 6th

PM is prepaid provider and hence won't provide refund. But which new provider you are going to?? if Koodo or Telus, they might be able to provide you a one time credit

Re: I cancel subscription before the end of billing cycle, but PM still charged me for the next cycl

TheSterlinger — Wed, 07 Feb 2024 02:02:13 GMT

If you unsubscribed from Public Mobile then you shouldn’t be changed on the next billing date. Since you changed on the billing date end you probably wait a bit to long and the system took to long to register the unsubscribing process. You can try submit a ticket to a Public Mobile CS agent but they give credits not refunds. However you can try your luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cancel subscription before the end of billing cycle, but PM still charged me for the next cycl

Kerrii — Wed, 07 Feb 2024 02:02:16 GMT

It actually shows that the subscription was from Jan 7 - Feb 6 :((

Re: I cancel subscription before the end of billing cycle, but PM still charged me for the next cycl

HALIMACS — Wed, 07 Feb 2024 02:03:56 GMT

How did you "cancel the PM plan" @Kerrii

PM plans can't be canceled.

The ONLY way to ensure they're not renewed is to successfully port the number to another provider or remove the method of payment BEFORE the renewal date, which means before February 6, in your case.

Re: I cancel subscription before the end of billing cycle, but PM still charged me for the next cycl

HALIMACS — Wed, 07 Feb 2024 02:08:10 GMT

@Kerrii wrote:
It actually shows that the subscription was from Jan 7 - Feb 6 :((

Regrettably @Kerrii that means January 7th is the 1st day, and February 5th is the last FULL day. The plan renews in the early morning hours on February 6.

Yah - it sucks!!!