topic Re: Overpayment for January in Get Support

Overpayment for January

LoDeL1 — Tue, 06 Feb 2024 20:29:07 GMT

I can not cancel a double payment for January. Not able to open a ticket. Says, Error has Occurred.

Re: Overpayment for January

Handy1 — Tue, 06 Feb 2024 12:41:08 GMT

@LoDeL1 Try using this link to submit ticket with support it’s a direct link to CS Agents

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overpayment for January

softech — Tue, 06 Feb 2024 12:41:21 GMT

@LoDeL1

PM is a prepaid provider and usually do not provide refund. Please login My Account using Incognito mode and check if the extra payment sitting as Available Funds. If so, the money can stay there and he used in next renewal

if you don't see the extra amiunt on Available Funds z you can message support for help. Please use this link to open ticket with direct message and it will work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Overpayment for January

LoDeL1 — Tue, 06 Feb 2024 12:45:16 GMT

I’m not able to get through to support. It keeps saying, Error Occurred. I’m stuck.

Re: Overpayment for January

HALIMACS — Tue, 06 Feb 2024 13:35:13 GMT

@LoDeL1

that would be completely normal if January 1 was your second last renewal date.

Because it would also renew on January 31 if that was the case.

This is just one possibility as to how one could have two payments come out in one month. It can happen on months with 31 days since Public Mobile cycles rotate on 30 day cycles.

Re: Overpayment for January

Phil_Adelphus — Tue, 06 Feb 2024 12:58:18 GMT

@LoDeL1 It sounds like you are trying the chatbot/ticket system, which is currently unreliable. To contact customer service you need to use the private message system via the link @Handy1 and @softech gave you to send a direct message to an agent. They will reply at the envelope icon top right of this page or if there is no envelope then tap your avatar to check Messasges.

Re: Overpayment for January

StevieC — Tue, 06 Feb 2024 14:27:18 GMT

Happened to me, too. Two payments, same amount same day.

I just PM'd CS_Agents and they arranged for a payment investigation. It'll take 15-20 days before you might see something back on your credit card.

Re: Overpayment for January

HALIMACS — Tue, 06 Feb 2024 16:50:02 GMT

To be certain, you're not seeing a pending charge and an authorized charge, are you?

If so, it can take several days for pending charges to drop off after an authorized one settles on a credit card transaction list.

Re: Overpayment for January

StevieC — Tue, 06 Feb 2024 19:47:33 GMT

Nope - two authorized charges.

Re: Overpayment for January

HALIMACS — Wed, 07 Feb 2024 00:09:44 GMT

Did you perform any plan changes or renewals during the month of January?

If so, did you choose an immediate one vs next renewal?