topic Re: Talk to someone in Get Support

Talk to someone

Janogler — Tue, 04 Jan 2022 10:04:04 GMT

How do I talk to someone?

Re: Talk to someone

hairbag1 — Thu, 02 Dec 2021 19:14:57 GMT

@Janogler wrote:
How do I talk to someone?

Talk to us...what's the problem ? We'll be able to help or direct you to some help. Give it a try.

Re: Talk to someone

pkaraa — Thu, 02 Dec 2021 19:16:19 GMT

Pick up your phone and start dialing friends and family.

Choose their contact name in the list and dial.

Simple.

Re: Talk to someone

Anonymous — Thu, 02 Dec 2021 19:18:12 GMT

@Janogler : With an active service, open your dialer and tap on 11 digits and hold the phone speaker up to your ear and someone might answer.

Edit: beat to the joke 🙂

Re: Talk to someone

hTideGnow — Thu, 02 Dec 2021 19:23:03 GMT

@Janogler Haha, we are bunch of guys and gals like to talk to people and hence we stopping you to call PM Support

On the other hand, PM support does not like talking, they just like to see tickets (they probably make money from collecting them)

To open ticket with PM click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot. Follow these these to get to ticket open page quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Of course, we would love to share your headache. May I know what the issue you are facing now? Maybe we can help?

Re: Talk to someone

walker1 — Thu, 02 Dec 2021 20:39:22 GMT

If you wait long enough, you'll get a long drawn out explaination how to contact a CSA. You might or might not find it useful 😉

Good luck and enjoy your Beautiful Service. lol

Bingo!!! Just like clock work.

Re: Talk to someone

pkaraa — Thu, 02 Dec 2021 19:32:59 GMT

While you are contacting CSA to take care of your issue, If it a service or device issue, try posting it here so we can suggest a solution as well, if it account issue, contact support agents is the best way.

Re: Talk to someone

esjliv — Thu, 02 Dec 2021 19:38:38 GMT

@Janogler wrote:
How do I talk to someone?

@Janogler

If you do not want to post your question here, check out help articles Public Mobile has available, maybe you can find answers:

https://www.publicmobile.ca/en/ns/get-help

https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

Or, of course you can search the posts in the Community. Enter key words in the "Search all content" box.

Re: Talk to someone

Mark_C — Thu, 02 Dec 2021 20:04:38 GMT

Public Mobile does not hire customer call centre representatives, but instead provides a community forum and the ability to submit support tickets to resolve question and issues to provide affordable prices.

Re: Talk to someone

Anonymous — Thu, 02 Dec 2021 20:36:54 GMT

@Janogler

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....