topic Re: Som card in Get Support

Som card

Mimi1992 — Tue, 06 Feb 2024 21:52:38 GMT

Why does my 2nd Sim card not working

Re: Som card

Handy1 — Tue, 06 Feb 2024 21:56:03 GMT

@Mimi1992 Are you trying to set up a second account ? Or did one phone line just stop working ?

Re: Som card

softech — Tue, 06 Feb 2024 21:58:33 GMT

@Mimi1992 is that a brand new sim card?? you tried on different phones? did you properly setup via activation (new account) or change sim card (existing account). ?? Give us more details so we can help

Re: Som card

Mimi1992 — Tue, 06 Feb 2024 22:04:59 GMT

It a second Sim card my aunt had when she got her phone last September. Now I want to set up my new phone with alley credentials as a second phone but not on her account

Re: Som card

Mimi1992 — Tue, 06 Feb 2024 22:05:35 GMT

Set up a second acc

Re: Som card

Handy1 — Tue, 06 Feb 2024 22:09:39 GMT

@Mimi1992 So each account needs to have it own email so you need to use a different email but you can use the same password and payment method . And remember you need to activate on the app not website and don’t forget to use her or your referral code for this second account

adding and the SIM card has to be a new never activated SIM card to work

Re: Som card

BKNS27 — Tue, 06 Feb 2024 23:21:49 GMT

@Mimi1992

You can only have 1 account/email address so you can’t add your line on her account.

If the SIM haven’t been activated yet. Just download the PM app on your phone and activate the new SIM. You will have the option to port your old number over or pick a new number.

Porting an old number will take additional steps. Picking a new number is straight forward.