topic Re: Agent in Get Support

Agent

AAA3031 — Tue, 06 Feb 2024 19:15:45 GMT

Having a hard time porting my number from rogers you guys I need this number

Re: Agent

computergeek541 — Tue, 06 Feb 2024 19:16:47 GMT

@AAA3031 wrote:
Having a hard time porting my number from rogers you guys I need this number

There is no phone number ot reach Public Mobile customer support agents. For issues with your account or service, please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Agent

hTideGnow — Tue, 06 Feb 2024 19:18:25 GMT

HI @AAA3031

if you are unable to submit the porting request, let us know what the issue is

but, if you have already submitted the porting request, you can call the porting support group. I will send you the number to your Community inbox

Re: Agent

StevieC — Tue, 06 Feb 2024 19:57:18 GMT

What is the specific issue? Typically to port a number , you need to provide information that proves you are the owner of that number.

Also, you cannot cancel your Rogers service before porting it to Public Mobile. If you've already cancelled your Rogers service, you've lost your phone number unless Rogers can activate your account and give you back you number.

Here's some more info on porting: https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number?gad_source=1&gclid=Cj0KCQiAzoeuBhDqARIsAMdH14EiaR7C8JUbVSVUCRFuOTeftBJzr2czcsZ7jgXC16nQtID4omMrXxkaAoX9EALw_wcB&gclsrc=aw.ds