topic Re: Getting Refunds in Get Support

Getting Refunds

LukeGarrity — Tue, 06 Feb 2024 17:19:37 GMT

I changed my plan that is a lesser value and my payment came out already, I opened a ticket but how long will it take to get the refund, or WILL I EVEN GET A REFUND!

Re: Getting Refunds

hTideGnow — Tue, 06 Feb 2024 17:22:01 GMT

HI @LukeGarrity

the truth is PM is a prepaid provider and usually do not issue refund. Situation like this, plan changing, usually do not quality for a refund. You should have used Change on Renewal instead of change now option

But you submitted ticket, wait for the unexpected good news. Check community inbox for PM agent's reply. Or message them again if waited long enough

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting Refunds

computergeek541 — Tue, 06 Feb 2024 17:40:54 GMT

Re: Getting Refunds

computergeek541 — Tue, 06 Feb 2024 17:47:11 GMT