topic Re: Need help! in Get Support

Need help!

LOJ — Tue, 06 Feb 2024 16:47:14 GMT

Hi, I am having troubles setting up subscription. It says "Selected plan not available The postal code on your card doesn't match the province you selected. Please choose another plan."

I am located in AB so I am not sure why it is not allowing me to choose the correct postal code/plan.

Re: Need help!

HALIMACS — Tue, 06 Feb 2024 16:51:43 GMT

To prevent unauthorized credit card usage, I'm pretty sure the registered postal code on the credit card needs to match the registered area code location.

Re: Need help!

hTideGnow — Tue, 06 Feb 2024 16:54:30 GMT

HI @LOJ

this has been a common issue. Which province you are at?

did you try to use the PM app to subscribe?

Re: Need help!

will13am — Tue, 06 Feb 2024 17:12:41 GMT

@LOJ , this seems to be a common problem as you are not the first to report this issue. Please reach out to support using the link below and they can assist with your plan selection.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437