topic Re: Alternate 2Fa in Get Support

Alternate 2Fa

Piperchick — Tue, 06 Feb 2024 19:47:52 GMT

I've searched the forum for an answer to this question but have so far been unsuccessful in finding one. Does anyone know if there is a way to set up an alternate 2Fa, such as an email address? I am moving abroad for a while but I want to keep my number for when I come back to visit. I plan on subscribing to the lowest plan available to keep my number until I know I am going to be returning for a visit, then I want to be able to change my plan in order to use my phone. The problem is the bloody 2Fa. If I could have it changed to my email address, then there wouldn't be a problem. Has anyone had any success with this? Has anyone tried?

Re: Alternate 2Fa

hTideGnow — Tue, 06 Feb 2024 16:43:07 GMT

HI @Piperchick

to set email as the only 2FA option, login to My Account, Profile, Manage Eversafe ID, there, remove the phone number and make sure a correct email address is there. Save it and you are good

Re: Alternate 2Fa

softech — Tue, 06 Feb 2024 16:45:00 GMT

@Piperchick

you can always click Didn't get the code? or Resend code and then choose Send email

or you can remove the phone number from receiving 2FA. Login My Account, go to Profile page, click Manage EverSafe ID, then remove the phone number

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Alternate 2Fa

Piperchick — Tue, 06 Feb 2024 16:50:26 GMT

Thank you! I had looked in my account before posting but couldn't figure it out. I appreciate your help 🙂