topic Re: Adding a New Phone to Profile in Get Support

Adding a New Phone to Profile

adam_eaton — Tue, 06 Feb 2024 20:01:23 GMT

Hello

trying to add a second phone to my account profile and the chatbot says I need to navigate to "profile" section and select "add a device". I cannot find this link in the profile section.

When I try to select a new activation subscription from the main page, it requires me to log into my account and then states that I already have an account and I can navigate to "add ons" section. However, this section does not link to adding a new device. very confusing!

Do I need to create a new account for each device?

Thanks in advance

Adam

Re: Adding a New Phone to Profile

hairbag1 — Tue, 06 Feb 2024 14:50:11 GMT

@adam_eaton

each account needs a separate sim and a separate email address. No family type plans here.

Re: Adding a New Phone to Profile

Meow — Tue, 06 Feb 2024 14:50:13 GMT

You cannot have multiple phones on One account.

Each account is independent thus you have to create new account, buy new SIM and activate using unique email. You can use the same credit card for all your accounts.

Re: Adding a New Phone to Profile

Dunkman — Tue, 06 Feb 2024 14:51:00 GMT

@adam_eaton

If you new phone requires a new phone number, you will need to set up a separate account. Each phone number needs a separate email login/account.

If you are just changing phones, just switch SIM card between the phones.

Re: Adding a New Phone to Profile

TheSterlinger — Tue, 06 Feb 2024 15:00:32 GMT

Are you trying to add an Alternate number to your profile? As if someone they can contact if they cannot reach you.

Unless if you want to have another phone number on your account as a second line, each phone number must have a separate account.

Re: Adding a New Phone to Profile

adam_eaton — Tue, 06 Feb 2024 14:57:48 GMT

Hello

The current phone on the profile is for my wife. I am moving my phone and porting the number (hopefully) to Public Mobile now as well. So I guess i need a separate account profile for each phone?

Re: Adding a New Phone to Profile

Dunkman — Tue, 06 Feb 2024 15:12:35 GMT

@adam_eaton wrote:
Hello
The current phone on the profile is for my wife. I am moving my phone and porting the number (hopefully) to Public Mobile now as well. So I guess i need a separate account profile for each phone?

Correct. Each phone/number needs its own separate account profile.