topic Connection error in Get Support

Connection error

Jonboyjames — Tue, 06 Feb 2024 04:43:14 GMT

I tried to sign up with public mobile using an esim. I got a text saying everything is working however I have no network connection it just shows SOS where my data should be. Public mobile also won’t allow me to submit a ticket. It just keeps saying there was an error. This is super frustrating.

Re: Connection error

softech — Tue, 06 Feb 2024 04:15:06 GMT

@Jonboyjames

what phone do you have? brand and model?

do you have another phone to test the PM sim card?

if it really not connecting on another phone, likely a sim card provisioning issue. Easy fix for PM support but you just need to engage support by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Connection error

kb_mv — Tue, 06 Feb 2024 13:44:10 GMT

@softech wrote:
do you have another phone to test the PM sim card?

@softech OP @Jonboyjames is using an esim. One of the shortcomings of new technology.