topic Re: Number transfer failed due to incorrect MEID in Get Support

Number transfer failed due to incorrect MEID

Owenc709 — Tue, 06 Feb 2024 01:49:16 GMT

Hey @CS_Agent! I made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfer an existing number to public mobile?

Thanks in advance!

Re: Number transfer failed due to incorrect MEID

softech — Tue, 06 Feb 2024 01:44:19 GMT

@Owenc709

There is a number to call to talk to live support. Provide them the account number instead and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number transfer failed due to incorrect MEID

Owenc709 — Tue, 06 Feb 2024 01:56:25 GMT

Thank you very much @softech ! Just called and got it sorted

Re: Number transfer failed due to incorrect MEID

computergeek541 — Sun, 26 May 2024 00:31:49 GMT