topic Re: Constant error message in Get Support

Constant error message

fublicmobile — Tue, 06 Feb 2024 00:44:12 GMT

"Sorry, we’re not able to process this request at this time. Please try again later." Is all I'm met with after attempting to edit/change credit cards and resume payment. I've been trying for a week now, everyday it fails on both the website and mobile app. How can I use this service again?

Re: Constant error message

hairbag1 — Tue, 06 Feb 2024 00:45:12 GMT

@fublicmobile

try using a laptop and use incognito mode.

Re: Constant error message

softech — Tue, 06 Feb 2024 00:45:47 GMT

@fublicmobile

yes, it is a common issue for update card information. To resume service first, please get a voucher from SDM/711/London Drug/Shell and load the voucher using *611

for your credit card update issue, please open ticket with PM support and have them to investigate further

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Constant error message

Chrissyrioux12 — Tue, 06 Feb 2024 00:58:17 GMT

I had to login using a computer