topic Re: Int'l calls to Netherlands not working suddenly in Get Support

Int'l calls to Netherlands not working suddenly

elsje — Tue, 06 Feb 2024 02:25:10 GMT

I call these numbers regularly, but now I get the message, "the number is not in service", which is in fact not the case.
Is there anything happening that is preventing the calls from connecting to NL?

Re: Int'l calls to Netherlands not working suddenly

Yummy — Mon, 05 Feb 2024 20:56:11 GMT

Netherland IS included in international long distance minutes. But it is NOT part of holiday bonuses.
Do you still have inter. min available?

Re: Int'l calls to Netherlands not working suddenly

elsje — Mon, 05 Feb 2024 21:09:02 GMT

Yes, indeed!

Re: Int'l calls to Netherlands not working suddenly

Grinch — Tue, 06 Feb 2024 03:03:58 GMT

@Yummy wrote:
Netherland IS included in international long distance minutes. But it is NOT part of holiday bonuses.
Do you still have inter. min available?

@Yummy

Some of those much appreciated holiday add ons appeared to be slightly stripped down. But it was found later, that those missing countries, in fact, are there. I and another community member actually tested it. So @elsje would need to review his/her add ons. Not in service….dialed correctly….dialling has changed? Inadvertently blocked? I assume @elsje can text those numbers?

And if all are using Apple products….try FaceTime or Audio only FaceTime.

l only have freebie add ons, so give me a Netherlands number and will try to call it.

Re: Int'l calls to Netherlands not working suddenly

elsje — Fri, 09 Feb 2024 01:33:30 GMT

Holiday bonus is irrelevant. I purchase Int'l minutes for strictly for calling NL, and have been doing so for a couple years now. So this is where the confusion begins. Everything has been working fine. Nothing has changed and of course, there are Int'l minutes remaining in my account.

Re: Int'l calls to Netherlands not working suddenly

Grinch — Fri, 09 Feb 2024 05:22:26 GMT

I suggest you open a ticket. .