Referred my sister, issues

Patmom — Mon, 05 Feb 2024 19:29:13 GMT

Referred my sister to PM, she never received her SIM card but got charged her monthly fee.... She cannot log into the PM website to speak to an agent (keep getting error message, tried it and I get the same error). She called Telus, they provided her with a phone number, but she can't speak with anyone. This is so frustrating, I don't understand that first their website for support is so bad and not working and that we can't even get a hold of anyone to resolve this issue!!!! We will be filing a complaint to the CCTS if not resolved end of week. Help

Re: Referred my sister, issues

computergeek541 — Mon, 05 Feb 2024 19:30:27 GMT

@Patmom wrote:
Referred my sister to PM, she never received her SIM card but got charged her monthly fee.... She cannot log into the PM website to speak to an agent (keep getting error message, tried it and I get the same error). She called Telus, they provided her with a phone number, but she can't speak with anyone. This is so frustrating, I don't understand that first their website for support is so bad and not working and that we can't even get a hold of anyone to resolve this issue!!!! We will be filing a complaint to the CCTS if not resolved end of week. Help

Please have your sister send a private messages to CS_Agent if the SIM card was orded mor than 2 weeks ago. The customer support agents can make arragements to ensure that your sister gets a SIM card.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Referred my sister, issues in Get Support

Referred my sister, issues

Re: Referred my sister, issues