topic Re: esim not working in Get Support

esim not working

Ramizbaj10 — Mon, 05 Feb 2024 19:09:54 GMT

I got the data plan and paid for e-sim but unable to get it to work. Initially when I entered my phone's IMEI number it said its compatible.

Re: esim not working

computergeek541 — Mon, 05 Feb 2024 19:12:08 GMT

@Ramizbaj10 wrote:
I got the data plan and paid for e-sim but unable to get it to work. Initially when I entered my phone's IMEI number it said its compatible.

Nothing in the plan works? It's possible that a physical SIM might be required instead.

Re: esim not working

Ramizbaj10 — Mon, 05 Feb 2024 19:16:40 GMT

No ! When I downloaded the app to finish the setup, it says your phone isn't compatible. Before ordering I confirmed by putting in IMEI only then the order went through. I would just like a refund instead since I was only looking for a plan with esim option.

Re: esim not working

hTideGnow — Mon, 05 Feb 2024 19:17:39 GMT

HI @Ramizbaj10

what phone are you using/

check the Sim Manager screen and see if the PM esim already there. You might need to enable it, or enable "Turn on this line" to make it work

if no esim there, check if PM's Welcome email has the QR code to install esim

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim not working

Ramizbaj10 — Mon, 05 Feb 2024 19:24:04 GMT

here's the screenshot of the message I'm seeing, I'm using IPhone 12 Pro Max. And no there isn't any option in sim screen manager nor I received email with a qr code. The email only mentioned to download app amd continue with the setup.