topic Re: how to update credit card information in Get Support

how to update credit card information

Brent13 — Mon, 05 Feb 2024 18:16:30 GMT

How to update credit card information

Re: how to update credit card information

hTideGnow — Mon, 05 Feb 2024 18:18:47 GMT

you can easily update the payment info by logging into My Account, Payment page, Manage Subscription, and Manage Payment Method

In case there is any error, wait and hour and try again or you can submit a ticket with CS Agent here for them to help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how to update credit card information

BKNS27 — Mon, 05 Feb 2024 18:23:06 GMT

@Brent13

PM is a self serve service so just login to your account and go to the Payment section and update the CC in your Subscription.

Re: how to update credit card information

Brent13 — Mon, 05 Feb 2024 18:26:21 GMT

That would normally work, but I set these phones up when PM first started. So I set up 4 phones the same date. PM only allows you 1 phone/email/account now. Back then all 4 were together. So I am unable to manage each phone under separate emails.

Re: how to update credit card information

hTideGnow — Mon, 05 Feb 2024 18:29:47 GMT

HI @Brent13

just create some free gmail addresses for the rest of the accounts if you don't have it set yet

submit ticket with PM agent and they will link them to the other email addresses

Re: how to update credit card information

Brent13 — Mon, 05 Feb 2024 18:34:16 GMT

I just tried that as well, and it takes me to a set up of new phone subscription. Of which I don't want to go any further with a possibility of interfering with my current set up.

Re: how to update credit card information

BKNS27 — Mon, 05 Feb 2024 19:08:48 GMT

@Brent13

I don’t recall ever that PM allowed 4 accounts on 1 email.

I know it is possible on postpaid plans on second and top tiered carriers but not on prepaid 3 tier carriers.

Re: how to update credit card information

Brent13 — Mon, 05 Feb 2024 19:15:24 GMT

When initially set up years and years ago. I pre authorized payments for all 4 cell phones upon setup. I only had one cell phone that was set up on email. But was never able to set the other 3 up. Had to make contact and open ticket each time. I recently set up a second email, but it tries to run me through a New Set up for phone. I don't want to try to go through this process with possibility of losing service.

Re: how to update credit card information

ildella — Mon, 05 Feb 2024 19:49:39 GMT

^the above comment by @hTideGnow worked for me as well and is the way I've done it before!

Re: how to update credit card information

Brent13 — Mon, 05 Feb 2024 19:54:37 GMT

I am currently awaiting a CS Agent to get back to me to get my Card info updated. And have also requested to link the other numbers to now created emails. Thanks for the advice all.

Re: how to update credit card information

HMO — Mon, 05 Feb 2024 23:10:30 GMT

I have been trying this path for a week and keep getting an error. Customer service said to just buy vouchers?!