topic Re: overcharge in Get Support

overcharge

Mehd — Mon, 05 Feb 2024 19:12:57 GMT

Hi there

I have a 15CAD plan but I have been charged twice a month for several times.

Thanks

***@***

hTideGnow — Mon, 05 Feb 2024 18:09:21 GMT

here in the Community, we are just customers

you need to contact support agent for confirmation to those charges and refund by using direct message. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27 — Mon, 05 Feb 2024 19:04:01 GMT

Please remove your personal information by edit it with the V in circle top right as The is a Community forum or you will get spammed.

Please note that any overcharge will remain in your account as credit to pay your next month’s bill.

You can ask a CS_Agent for a refund but it may take up to 30 days to process…same time as your next bill.