topic Re: SIM card in Get Support

SIM card

Ugolino — Mon, 05 Feb 2024 19:23:19 GMT

its more than 10 working days already and I have not received neither any mail nor my SIM card. what's going on?

Re: SIM card

hairbag1 — Mon, 05 Feb 2024 15:46:55 GMT

@Ugolinoit could take up to 3 weeks for delivery via Canada Post. ..but as it's been at least 10 days, use this link to message Customer Support for confirmation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

\Also, consider buying a PM sim on Amazon for FAST delivery.

Re: SIM card

Ugolino — Mon, 05 Feb 2024 15:48:42 GMT

can you tell me more about pm sim, I'm new in Canada and does not know how most things work here.

Re: SIM card

hairbag1 — Mon, 05 Feb 2024 15:56:37 GMT

@Ugolino

once you receive your PM sim you'll be able to activate a new Public Mobile account for cell service. You'll need to download the free PM app to fully activate account. You'll need a valid Mastercard or Visa debit card to activate the new account as well. (If you don't have credit card yet, go to Canada Post and get pre-paid debit...most retail outlets have them as well.)

added...here's some reading for you...

https://www.publicmobile.ca/en/bc/get-help/articles/subscribing

Re: SIM card

Ugolino — Mon, 05 Feb 2024 17:54:47 GMT

Thank you for your responses. I have ordered a PM sim already from Amazon, and I hope it gets to me soon.

Thanks you.