topic Re: Change Plan in Get Support

Change Plan

Vivi712 — Mon, 05 Feb 2024 12:48:38 GMT

Good morning

I see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging. Can you please help me change my current plan to this promotion plan.

Thank you very much

Have a great day

Re: Change Plan

softech — Mon, 05 Feb 2024 12:52:58 GMT

HI @Vivi712

the $24 plan is "Available for new activations only"

Re: Change Plan

Vivi712 — Mon, 05 Feb 2024 12:54:45 GMT

Hi @softech

Is there any chance that you can give an old customer this promotion since I don't want to change my phone number, PLEASE.

Re: Change Plan

softech — Mon, 05 Feb 2024 12:57:01 GMT

@Vivi712

I am just customer like you, so I cannot help. However, support might be able to on a case by case basis. Please open ticket with them and ask:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Change Plan

Phil_Adelphus — Mon, 05 Feb 2024 12:58:31 GMT

@Vivi712 You would have to ask customer service but there's no guarantees. Send them a private message using this link and their reply will be indicated at the envelope icon top right or, if no envelope, tap your avatar for Messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change Plan

Vivi712 — Mon, 05 Feb 2024 13:04:24 GMT

@softech @Phil_Adelphus

Thank you very much for the tip, I will give a try and e-mail customer service agent.

Thanks again

Have a wonderful day 🙂

Re: Change Plan

PhoneHome8932 — Mon, 05 Feb 2024 17:24:51 GMT

Here is the latest deal available to all. $34 per month on 90 day plan with 50GB fast data.

https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed13