topic Payment on Account in Get Support

Payment on Account

Mel_Wes — Mon, 05 Feb 2024 19:25:46 GMT

I have purchased a voucher to make a payment on MY ACCOUNT.

The account payment section does not provide any means for a voucher payment.

I called *611 twelve times. There is no provision at all to make a payment by way of voucher or credit card. It keeps repeating itself. and defaulting back to "Please press 1

The account is now suspended. I have now no phone to use

Melvs

Re: Payment on Account

BKNS27 — Mon, 05 Feb 2024 08:41:56 GMT

@Mel_Wes

You can try dialing 1-855-4PUBLIC and enter the voucher number and PIN.

Or login to your account on the PM app and go to the Payment section then Redeem Payment Voucher.

Re: Payment on Account

Mel_Wes — Mon, 05 Feb 2024 08:50:00 GMT

I 'm unable to phone as the account is now suspended Phone is deactivated

Re: Payment on Account

BKNS27 — Mon, 05 Feb 2024 08:54:26 GMT

@Mel_Wes

You can download TextNow app and call through WiFi.

But even if your account is suspended, you should be able to call 611.

If all fails, DM a CS_Agent to help from 9:00am to 10:00pm EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437