topic Missing rewards points in Get Support

Missing rewards points

AmyLam — Mon, 05 Feb 2024 03:38:18 GMT

Had not received any rewards points since signed up in September 2023. Please investigate! Thanks

Handy1 — Mon, 05 Feb 2024 03:40:43 GMT

@AmyLam have you checked your rewards portal ? You should have almost 15 points since sept once you do you can redeem 15 points for $15 off your bill

Points rewards portal view catalog

hairbag1 — Mon, 05 Feb 2024 03:40:40 GMT

Use this link to message Customer Support with your question...

hTideGnow — Mon, 05 Feb 2024 04:11:13 GMT

the rewards are added to the My Rewards portal. Did you check it yet? Login here: https://myrewards.publicmobile.ca/

check the rewards history, those rewards should be there

if really nothing there, ask agent to help. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437