topic Re: Billing Cycle Issue in Get Support

Billing Cycle Issue

AceyDacy — Sun, 04 Feb 2024 20:05:33 GMT

Just created a new account on Friday, February 2nd. It worked fine Friday evening and yesterday. Today the account is paused and when I logged in it tells me the billing cycle was January 3rd to February 2nd. And is asking me to pay again. I am tempted to double paid, begrudgingly, and try to sort out a credit later.

Please advise next steps

Re: Billing Cycle Issue

Chalupa_Batman — Sun, 04 Feb 2024 20:08:35 GMT

Hey @AceyDacy

Kind of sounds like a bug or mistake. Do you still have cell service? If so, just ignore whatever message that is. As long as your phone is working, ignore messages like that. So many bugs with the PM system.

If you are still concerned, you can reach a CS Agent to advise them of this error and they can also confirm your cycle date.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Top right corner will be their reply if you need to go that route.

Re: Billing Cycle Issue

Phil_Adelphus — Sun, 04 Feb 2024 20:09:23 GMT

@AceyDacy If the phone doesn't work you can contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check for an agent's reply at the envelope icon top right or, if no envelope, tap your avatar for Messages.

Re: Billing Cycle Issue

AceyDacy — Sun, 04 Feb 2024 20:11:09 GMT

The cell service is not working. I will check out that link