topic Re: my payment is not being processed in Get Support

my payment is not being processed

AndreeD — Sun, 04 Feb 2024 18:41:13 GMT

Why is my payment not being processed?

I am having nothing but trouble with the Public Mobile app and website. The pages take forever to load, if they load. I always get page not responsive.

This is terrible customer service.

Re: my payment is not being processed

TheSterlinger — Sun, 04 Feb 2024 17:24:41 GMT

Try clearing your browser's cookies, try logging in using Incognito. If those don’t work then try using a different device. Also try the Public Mobile app.

If the system isn’t taking your payment then submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my payment is not being processed

hTideGnow — Sun, 04 Feb 2024 18:36:54 GMT

hi @AndreeD

are you using the browser or app? try both.

When you try using the browser, use Incognito/Private/secret mode of the browser. Also, try more than one browser, Safari, Edge, Chrome, Firefox

if you were using app, uninstall and reinstall the app and try again