topic Re: Network equipment in Get Support

Network equipment

Cloud2 — Sat, 03 Feb 2024 23:13:50 GMT

Has anyone noticed a significant drop in call quality lately. I noticed it just now calling within the public mobile network, rumored to be because Telus stopped using Huawei network equipment. Not sure how true that is but never had any issues before.

Re: Network equipment

Chalupa_Batman — Sat, 03 Feb 2024 23:16:47 GMT

Maybe you just need to reset your network settings and reboot your phone. That may work. Just know that by doing this you may erase any wifi and passwords and bluetooth devices.

If you find it getting worse, you can ask a CS Agent to reset your network on their end. You may need to have your phone off a while for this to work.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their reply will be in the top right corner if you go that route.

Re: Network equipment

computergeek541 — Sat, 03 Feb 2024 23:16:46 GMT

@Cloud2 wrote:
Has anyone noticed a significant drop in call quality lately. I noticed it just now calling within the public mobile network, rumored to be because Telus stopped using Huawei network equipment. Not sure how true that is but never had any issues before.

The network is something that is constantly being worked on. Unfortunately, when changes are made, there can be issues. I haven't noiced any difference of late. A few years ago, I did notice that data services on the HSPA network had become rather unreliable, but since Public Mobile has started offering VoLTE, I no longer use that network.

Re: Network equipment

Dunkman — Sat, 03 Feb 2024 23:16:58 GMT

@Cloud2

In my area, no change in voice quality.

Which model phone do you have? Is it VoLTE enabled? That could be a factor.

Re: Network equipment

Cloud2 — Sat, 03 Feb 2024 23:24:41 GMT

Same phone since I switched to this network in 2019. Never had any quality issue until now.

Re: Network equipment

Dunkman — Sat, 03 Feb 2024 23:37:06 GMT

@Cloud2

@Cloud2 wrote:
Same phone since I switched to this network in 2019. Never had any quality issue until now.

A five year old phone might not be VOLTE enabled.

Might want to try your SIM card in a new phone to see whether that makes a difference. That will help determine whether hardware issue versus PM service problem.

Re: Network equipment

Grinch — Sun, 04 Feb 2024 17:30:12 GMT

While I don’t use the phone a lot. I have recently had complaints “when I call” that I can’t be heard. I’m on the $15 plan. I’m in the lower mainland and the calls with issues are to Nanaimo and Winnipeg. But if they call me….no issue.
Not sure what I need to do.