topic Re: Have not received reward points since inception. in Get Support

Have not received reward points since inception.

Fmar — Sun, 04 Feb 2024 14:57:32 GMT

I have been subscribing since January 2022, yet every rewards summary statement I never receive any points. Could someone clarify for me why that would be? Thank you.

Re: Have not received reward points since inception.

BKNS27 — Sun, 04 Feb 2024 15:16:09 GMT

@Fmar

You should have received 5% of your monthly payments in points plus 1 point/referral, 1 point for every year your are with PM.

Please keep in mind that the annual point will be received after 1 year plus 1 month so you might have to wait depending when you activated your account/SIM.

This can be confirmed in your account under your Rewards section.

If not, DM a CS_Agent to investigate at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Have not received reward points since inception.

Handy1 — Sun, 04 Feb 2024 15:17:33 GMT

@Fmar Are you checking in-the rewards portal ? Check there you should se the points you have earned once you have 15 points you can redeem that for $15 off your phone bill

Re: Have not received reward points since inception.

HALIMACS — Sun, 04 Feb 2024 15:58:10 GMT

@Fmar

did you subscribe before January 25, 2022 or after January 25, 2022?

it’s quite possible you are on the legacy reward program in which case you don’t receive points, you receive rewards based on auto pay status, refer a friend, loyalty, and community help

if you are receiving emails once in a while, which display your points balance, and they show as zero, that’s a glitch that is received by all members whether they are on the old rewards or the public points.

Re: Have not received reward points since inception.

Chalupa_Batman — Sun, 04 Feb 2024 15:47:14 GMT

Here's the true question. Which DAY did you join Public Mobile. If you joined before January 25th you should be on the Legacy Rewards system. If you joined after January 25th, you'd be on the new crappy point system. If you download the app, the tabs at the bottom, click on My Rewards and it should show you what rewards you get. Here's what it should look like.

Check it out and let us know.

Re: Have not received reward points since inception.

Fmar — Sun, 04 Feb 2024 16:05:36 GMT

Thank you. Yes, my rewards tab shows up just as the one you displayed. As for the exact date in January I joined, I can't be sure.

Re: Have not received reward points since inception.

Fmar — Sun, 04 Feb 2024 16:07:33 GMT

Thanks for the reply. I'm not sure as to the exact date I joined.

I think as you describe it, I am on the legacy reward program.

Yes, as you say, occasional emails showing zero balances.

Re: Have not received reward points since inception.

Fmar — Sun, 04 Feb 2024 16:08:40 GMT

Thank you. Yes, I do receive the 5% discount monthly but no points.

Re: Have not received reward points since inception.

Chalupa_Batman — Sun, 04 Feb 2024 16:19:38 GMT

OK. I think I know what you're talking about now. So, Public Mobile sends out this report once a month that shows how many Public Points it's members have. Sadly, they can't differentiate the difference between members who have Legacy Rewards and Public Points. I too get that email with zero points. I just ignore it because I know I'm on Legacy Rewards. Just a heads up, never ever change over to the new point system. Stay on Legacy Rewards for the rest of your life!!! Also, don't block any text messages or emails just in case there is an offer that you may like. Once again, just ignore that emails.

Re: Have not received reward points since inception.

HALIMACS — Sun, 04 Feb 2024 16:21:38 GMT

Then you’re on the legacy plan.

Stay on it, it’s the best plan.

If you switch to public points, it’s irreversible and you will save less over time.

Re: Have not received reward points since inception.

Fmar — Sun, 04 Feb 2024 16:30:30 GMT

Perfect. Thank you very much HALIMACS.

Re: Have not received reward points since inception.

Fmar — Sun, 04 Feb 2024 16:32:32 GMT

Thank you Chalupa_Batman for the reply. I will definitely take your advice !

Re: Have not received reward points since inception.

BKNS27 — Sun, 04 Feb 2024 16:47:40 GMT

@Fmar

Now I am confused, if you are on the Legacy Rewards. You shouldn’t have receive 5%…you can only be on 1 Rewards system not both.

Re: Have not received reward points since inception.

Fmar — Sun, 04 Feb 2024 17:20:38 GMT

Sorry, I meant to say I do not receive the 5%.