topic Re: Add-on in Get Support

Add-on

Joaquin-76 — Sun, 04 Feb 2024 19:33:25 GMT

I run out of data

I paid add-on 3G and i was charges in that instant. 12 hours have gone and I still can NOT use my service I paid for.

Any suggestions ?

Thanks

softech — Sun, 04 Feb 2024 05:18:31 GMT

tried reboot your phone?

And if you are on Android, make sure your disable the data limiter, could be the data limiter blocking the mobile data

Joaquin-76 — Sun, 04 Feb 2024 05:25:33 GMT

Thanks for your answer

I have an iPhone; I checked and i don't have that limiter

softech — Sun, 04 Feb 2024 09:29:25 GMT

if the add-on clearly showing on your My Account, please open ticket with PM support for further investigation

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Joaquin-76 — Sun, 04 Feb 2024 20:07:14 GMT

I wrote and send a screen shot.

Waiting, how long Public Mobile fix it