topic Re: Voicemail not working in Get Support

Voicemail not working

Bhavik — Sat, 03 Feb 2024 23:19:23 GMT

Hello,

My dad and I recently switched to Public Mobile and after a couple of weeks, we realized our voicemails aren't working. When we don't answer the phone call, the caller receives a hang up tone and the voicemail doesn't kick in. I can access the voicemail using the +16475804001 number. We also set it up and added our greetings

Appreciate the help!

Re: Voicemail not working

hTideGnow — Sat, 03 Feb 2024 20:37:38 GMT

Hi @Bhavik

Check the settings on phone dialer, check if the forward to VM when not available is enabled

Or you can dal #004#

If that does not help, have agent to reset the VM

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voicemail not working

Chalupa_Batman — Sat, 03 Feb 2024 20:52:44 GMT

Hey @Bhavik

His voicemail may have been accidently reset. Here's how to set it back up again.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

I can say this, over the past week or so there have been some issues reported of that you are experiencing. For me, when I dial 611 I get the same issue.

Re: Voicemail not working

Yummy — Sat, 03 Feb 2024 21:37:46 GMT

You have to set up voice mail very first time accessing it from your mobile device. After that you can do all other settings either through your mobile phone or any other phone calling access number.

If you have $15 plan this process will use your minutes.

Re: Voicemail not working

Bhavik — Sat, 03 Feb 2024 23:17:52 GMT

Hi, I dialed that number, but it says that call forwarding service has been disabled. I was wondering how to enable it using the dial?