topic Re: Number transfer in Get Support

Number transfer

Guy-10 — Sun, 04 Feb 2024 00:30:34 GMT

I switched my SIM card before transfer was done, virgin is requesting that you do a port request

Re: Number transfer

Guy-10 — Sat, 03 Feb 2024 17:02:54 GMT

How does this work?

Re: Number transfer

BKNS27 — Sat, 03 Feb 2024 17:03:28 GMT

@Guy-10

You need to put the Virgin SIM back in your phone and reply with YES confirming you are porting over to PM. You got 90 minutes to reply or porting will be cancelled.

Re: Number transfer

Guy-10 — Sat, 03 Feb 2024 17:04:35 GMT

Time has elapsed they request public mobile to send a port request

Re: Number transfer

BKNS27 — Sat, 03 Feb 2024 17:06:11 GMT

Here are the step by step instructions:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telusee/Koodo store ($10.00).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer

computergeek541 — Sat, 03 Feb 2024 17:05:10 GMT

self solution removed

Re: Number transfer

Guy-10 — Sat, 03 Feb 2024 17:06:39 GMT

This was done on January 30th the 90 minutes is long passed they request a new port request from public

Re: Number transfer

BKNS27 — Sat, 03 Feb 2024 17:07:58 GMT

@Guy-10

Need to DM a CS_Agent to restart the porting process for you but leave the Virgin SIM in your phone because it should still work.

Re: Number transfer

Guy-10 — Sat, 03 Feb 2024 17:09:09 GMT

Tried it said error

Re: Number transfer

BKNS27 — Sat, 03 Feb 2024 17:10:23 GMT

@Guy-10

Then tap on your avatar top right then Messages and address to CS_Agent.

Re: Number transfer

BKNS27 — Sat, 03 Feb 2024 17:15:17 GMT

@Guy-10

Just private message you the Porting Department number to call.

Re: Number transfer

Guy-10 — Sat, 03 Feb 2024 18:26:30 GMT

Finally got a hold of someone, phone number was transferred successfully, phone works, issue with texting but at least things are improving and I decided to give public mobile a chance. Thanks for your help.

Re: Number transfer

BKNS27 — Sun, 04 Feb 2024 00:34:36 GMT

@Guy-10

Glad to help.

Try rebooting your phone by powering off then wait 30 seconds and power back on to see if it helps with the texting.