topic Re: Payment Overcharges in Get Support

Payment Overcharges

boyax00 — Sun, 21 Jan 2024 18:14:11 GMT

Hi,

The last few months, I've charge double in my subscription (2 x $44.07).

On Jan 20, I've disabled my subscription but I still get charge on my registered debit card for $44.07.

I can't able to edit or remove my card.

1. Please remove my registered debit card in your system.

2. How can I get a refund for the overcharges? @CS_Agent

Re: Payment Overcharges

Dunkman — Sun, 21 Jan 2024 18:17:29 GMT

@boyax00

Have you been double charged since you first activated your account? If so, did you have any problems with the initial activation. Sometimes with troubles with activation, a "ghost" account is created which will lead to extra plan charges.

For payment issues, you will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment Overcharges

boyax00 — Sat, 03 Feb 2024 16:07:33 GMT

Until now, it hasn't been resolved yet. The customer support agent just asking about my Public Mobile account again and again. I've already provided the necessary information and card transaction history.

So frustrating.

Re: Payment Overcharges

boyax00 — Sat, 03 Feb 2024 20:45:05 GMT

Yes, I'm double charged on the first activation. See the screenshot below.

I've already contacted the customer service agent and there's no progress on my query until now.

I've just passed around with different customer service agents, and even the customer support ticketing system not working properly.