topic Re: Auto-pay bonus gone? in Get Support

Auto-pay bonus gone?

Atmd — Sat, 03 Feb 2024 16:45:36 GMT

I've been with Public for over 5 years now. I'm pretty sure I used to get bonus data for having my account set up on auto-pay - no longer. When did this change?

Re: Auto-pay bonus gone?

hTideGnow — Sat, 03 Feb 2024 15:20:42 GMT

HI @Atmd

if you are on the legacy rewards, you will still get $2 autopay rewards, it is still there as long as you have Autopay enabled

check your payment history, PM always add that on the last day of your renewal

Re: Auto-pay bonus gone?

BKNS27 — Sat, 03 Feb 2024 15:23:44 GMT

@Atmd

Still available but the name has changed to Subscribe and with the Points Reward no $2/month credit…only 5% of your monthly bill in points.

Re: Auto-pay bonus gone?

Atmd — Sat, 03 Feb 2024 15:24:55 GMT

So no auto pay or subscription bonus data?

Re: Auto-pay bonus gone?

hTideGnow — Sat, 03 Feb 2024 15:26:41 GMT

Hi @Atmd

i said they still have autopay $2 off if you are on the legacy system and you enabled autopay

for the bonus data, it is part of your legacy plan with or without autopay. So, $15 will get 250Mb and $25 gets 1GB altogether even without autopay enabled

Re: Auto-pay bonus gone?

HALIMACS — Sat, 03 Feb 2024 15:41:41 GMT

Did you switch to public points @Atmd ?

You'd know by signing onto the rewards portal from within your self serve account.

Re: Auto-pay bonus gone?

Yummy — Sat, 03 Feb 2024 17:26:48 GMT

If YOU personally did not change monetary reward to Points then autopay rewards is still active. It is called Subscription now and not autopay.

Re: Auto-pay bonus gone?

DadaSo — Thu, 07 Mar 2024 23:26:34 GMT

Will we still see reduction on our bill from their old loyalty and autopay reward program after they convert all customers over to the new Points reward program ?