topic Re: How do I get an eSim QR code emailed to me? in Get Support

How do I get an eSim QR code emailed to me?

shichen — Sat, 03 Feb 2024 03:28:16 GMT

I am changing phones from a samsung S22+ to a S24 ultra and it needs to scan a QR code to register the new device. I need a QR code but dont know how to get one?

Re: How do I get an eSim QR code emailed to me?

HALIMACS — Sat, 03 Feb 2024 03:49:52 GMT

@shichen

Re: How do I get an eSim QR code emailed to me?

shichen — Sat, 03 Feb 2024 03:52:10 GMT

I tried. it doesnt send a QR code to my email, it simply installs a new eSim through the app. The old phone has the app

Re: How do I get an eSim QR code emailed to me?

HALIMACS — Sat, 03 Feb 2024 03:55:22 GMT

@shichen

Can you uninstall the public mobile app first and then install the app on the new device and log in from the app through the new device.

The steps for purchasing a new eSIM are as follows

Visit the 'Subscription & Add-ons' page in My Account
Choose the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you

Re: How do I get an eSim QR code emailed to me?

TheSterlinger — Sat, 03 Feb 2024 04:03:28 GMT

According to Public Mobile’s eSIM FAQ.

“Managing Your eSIM

Can I transfer my eSIM to a new device?

If you're switching devices, a new eSIM will be required for the new phone. You can purchase a new eSIM and install it on the new device using the Public Mobile app.”

You will have to purchase another eSIM which you can do on the Public Mobile app ONLY. Click the plus icon and click Subscriptions & Add-Ons then press the little cart icon and select eSIM. Then proceed with the payment and you should get an email with the details.

Personally I would recommend that you get a physical SIM card instead as you can just take it out of the old phone and put it on the new phone. Ultimately the choice is yours. If you are going to purchase a physical SIM card buy from Telus or Koodo (both of them may say they won’t have it) or even Amazon as it’s quicker.

Re: How do I get an eSim QR code emailed to me?

BKNS27 — Sat, 03 Feb 2024 07:54:20 GMT

@shichen

You do know that you need a new eSIM for each phone. You can't transfer the eSIM from one phone to another. You have to purchase another eSIM online for $5 on the S24 then a QR code will be email to you.