topic Re: SIM card hasn’t arrived more than 10 days in Get Support

SIM card hasn’t arrived more than 10 days

Koreusman — Fri, 02 Feb 2024 23:26:32 GMT

Hi, my sister ordered a SIM card and paid already the monthly, but no SIM card yet arrived for activation. Please help. Because submit ticket doesn’t work.

Re: SIM card hasn’t arrived more than 10 days

softech — Fri, 02 Feb 2024 22:00:19 GMT

@Koreusman when exactly did you pay for it??

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card hasn’t arrived more than 10 days

Koreusman — Sat, 03 Feb 2024 04:35:24 GMT

Jan 07. Thing is we ordered 3 lines, the other came in couple of days but the 3 hasn’t yet arrived

Credit card has been charged for it.

Re: SIM card hasn’t arrived more than 10 days

Koreusman — Sat, 03 Feb 2024 04:35:58 GMT

I sent cs agent a message, thanks

Re: SIM card hasn’t arrived more than 10 days

softech — Sat, 03 Feb 2024 04:51:24 GMT

@Koreusman the 3rd one likely lost in the .mail. As said, open ticket and ask them to let you rebuy from local stores and ask them to simply reimburse you the cost