topic Re: Unauthorized access in Get Support

Unauthorized access

S1234 — Sat, 03 Feb 2024 03:15:17 GMT

My service is not working and wend I login, I can’t do anything and get unauthorized access notice

hTideGnow — Sat, 03 Feb 2024 03:17:45 GMT

when was the last renewal date? Maybe today is the renewal day?

when was you last time you had full service?

did you try to reverse a PM charge with the credit card? this usually happen if people had a chargeback on a PM transaction

S1234 — Sat, 03 Feb 2024 03:23:08 GMT

I don’t think it’s renewal date but I changed my credit card a little bit back and I don’t know if that worked or not

hTideGnow — Sat, 03 Feb 2024 03:27:02 GMT

you didn't try to make any charge back on any PM transaction, right?

It's weird you have unauthorized access. but check with PM support agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437