topic US Data Add on not working in Get Support

US Data Add on not working

Gawnzo1 — Sat, 03 Feb 2024 03:10:39 GMT

I ordered US data add on , was billed for it and it’s not working. What is a customer service number?

Re: US Data Add on not working

hTideGnow — Sat, 03 Feb 2024 03:14:29 GMT

HI @Gawnzo1 there is no Customer service number to call as PM support is all online, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

We will try to help as well

Make sure your Mobile Data was purchased successfully. Check My Account using Incognito/Private/Secret mode on your browser, do you see it there?

Make sure on your phone that Roaming Mobile Data is turned on

and try connect to T-Mobile and AT&T, one of them should work., manually connect both

Re: US Data Add on not working

softech — Sat, 03 Feb 2024 03:14:32 GMT

@Gawnzo1

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US Data Add on not working

Jack16 — Sat, 03 Feb 2024 12:51:59 GMT

remarque moi aussi j'ai acheté un option internet pour me rendre au état unis vla quelques semaines,j'ai remarqué que ça marchait pas rendu l'autre côté de la frontière ,et je suis allé voir dans mes paramètres et j'ai activé internet en itinérance et ça marche tout de suite, et j'ai jamais vue mon téléphone fonctionner aussi vite, probablement pour un meilleur service réseau que le Québec, j'ai aussi remarqué que je pouvais encore texté même rendu l'autre côté de la frontière et j'étais rendu a plastsberd