topic Re: Getting continual "new voicemail" from same number in Get Support

Getting continual "new voicemail" from same number

TJKinBC — Sat, 03 Feb 2024 02:18:53 GMT

I've had an account for a long time. From the beginning i have always received a new voicemail notification from 1 778-580-xx01. When i delete the notification, it usually appears again within seconds. What is this? And how do i get rid of it? (Blocking doesn't work)

Re: Getting continual "new voicemail" from same number

Sansan — Sat, 03 Feb 2024 00:21:53 GMT

I've seen a question like this before. Unfortunately, there was no clear response if and how it was fixed.

Suggestion: call yourself and leave a message. Check the message and delete it. Hopefully that will make it go away.

Turn on and off the voicemail indicator.

Reset network settings.

If none work, contact Public Mobile at the link below to see if they can reset for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting continual "new voicemail" from same number

HALIMACS — Sat, 03 Feb 2024 01:49:00 GMT

That's the local voicemail number for your area @TJKinBC

The notification is prompting you to call your voicemail access number to retrieve the voicemail associated with the notification. Another way is to simply press and hold the 1 on your device.

Once you've checked, and either deleted or archived the associated message, that notification should disappear from your voicemail notification.

Re: Getting continual "new voicemail" from same number

BKNS27 — Sat, 03 Feb 2024 01:52:21 GMT

@TJKinBC

The number 1-778-580-4001 is the PM voicemail number so I wouldn’t block the number. This will show up everytime you call your voicemail.

Try rebooting your phone by powering off then back on to get rid of the notification.

Re: Getting continual "new voicemail" from same number

Grinch — Sat, 03 Feb 2024 06:30:14 GMT

@BKNS27 wrote:
@TJKinBC
The number 1-778-580-4001 is the PM voicemail number so I wouldn’t block the number. This will show up everytime you call your voicemail.
Try rebooting your phone by powering off then back on to get rid of the notification.

@BKNS27

Hi. If @TJKinBC did block the number, it wouldn’t make any difference, right? All blocked numbers still allow a voicemail and blocking only prevents the phone from ringing. The block is for out inbound calls and @TJKinBC is calling the number as an outbound call.

Re: Getting continual "new voicemail" from same number

hTideGnow — Sat, 03 Feb 2024 15:41:02 GMT

HI @TJKinBC

are you on iPhone? Some people have notification problem on iPhone. Updating iOS might help. Some people have to contact agent and ask them to refresh the account/voicemail instead. You can check with CS agent on that. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437