topic Re: Payment failed in Get Support

Payment failed

kizaru — Fri, 02 Feb 2024 21:42:06 GMT

Trying to switch from Roger’s to a more reasonably priced plan, but when I try signing up for the 90Gb for 90 days, and enter my card details, it always says “payment failed” even though I know the card works

Re: Payment failed

Sansan — Fri, 02 Feb 2024 22:07:11 GMT

@kizaru did you sign up by downloading the public mobile app? If yes, try un-installimg and re-install again and start over.

Re: Payment failed

HALIMACS — Fri, 02 Feb 2024 22:50:54 GMT

@kizaru

Are you using a Canadian or US credit card -OR- a debit Visa or debit Mastercard?

Only those will work.

IF you can't get anything to work, even after trying to reinstall the app, contact the customer support agents regarding the payment issue.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Payment failed

Trevormn — Sat, 03 Feb 2024 14:37:17 GMT

Sometimes it’s an issue of matching address with the card you using and the address you set for the account. If not send a email to support.

Re: Payment failed

computergeek541 — Sat, 03 Feb 2024 16:59:48 GMT

@Trevormn wrote:
Sometimes it’s an issue of matching address with the card you using and the address you set for the account. If not send a email to support.

There isn't any e-mail address to contact support. All support is provided only by private message on this website.