topic Calling international don't work anymore, 240min left in Get Support

Calling international don't work anymore, 240min left

EricL2 — Fri, 02 Feb 2024 21:41:31 GMT

One call to France went through this morning, 3 min ok.

all calls after that are failing, no tone, no ring, just silence.

I still have 200+ min left on the International addon.

Restarted the phone, I can call any local number, no issue with the phone.

Any idea what could be the pb?

Thanks

Re: Calling international don't work anymore, 240min left

Sansan — Fri, 02 Feb 2024 22:12:13 GMT

Is it the same number that you called before your trying to call again? Is the number your trying to call on the list of numbers you can call? Have you had issues calling that number before?

Maybe just wait a few hours and try again.

Re: Calling international don't work anymore, 240min left

Phil_Adelphus — Fri, 02 Feb 2024 22:56:11 GMT

@EricL2 Are all the calls to France?

Re: Calling international don't work anymore, 240min left

EricL2 — Sat, 03 Feb 2024 00:59:54 GMT

Yes tried 2 different numbers to France that usually work.

Re: Calling international don't work anymore, 240min left

EricL2 — Sat, 03 Feb 2024 01:00:35 GMT

Yes, tried 2 numbers that usually work. I will try more tomorrow.

Re: Calling international don't work anymore, 240min left

Nezgar — Sat, 03 Feb 2024 03:54:37 GMT

I just tested calling the Microsoft's Business Customer support number listed for France:

+33 9 70 01 90 90

and connected successfully hearing the customary automated announcement beginning with "Merci d’avoir appelé Microsoft."

Maybe give that one a try just to confirm if it also connects for you or not?