topic Re: Not receiving SMS validation in Get Support

Not receiving SMS validation

PeterJT — Tue, 04 Jan 2022 20:41:31 GMT

Just joined PM and ported my number from Bell. I'm finding that validation codes from sites such as Amazon and Twitter are not being received. Is this just a question of time being needed for the ported number to be fully propogated?

Re: Not receiving SMS validation

mimmo — Sat, 10 Mar 2018 18:14:23 GMT

How long ago was it. Does your old sim still work did you get a port complete sms?

If more than 4 hours you might have a stuck port. If so follow notes below.

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Re: Not receiving SMS validation

PeterJT — Sat, 10 Mar 2018 21:53:11 GMT

The strange thing is that other SMS messages DO arrive; just not those from web sites using them for TFA.

Re: Not receiving SMS validation

PeterJT — Sat, 10 Mar 2018 22:48:46 GMT

Google TFA is fine too

Re: Not receiving SMS validation

PeterJT — Sun, 11 Mar 2018 00:27:43 GMT

So in doing research here it would appear that the issue is PM blocking SMS from Twitter.

Still no idea as to why Amazon does not work.

Re: Not receiving SMS validation

Luddite — Sun, 11 Mar 2018 01:28:14 GMT

@PeterJT You are not alone with this issue. Noone has reported a resolution.

https://productioncommunity.publicmobile.ca/t5/Discussions/Unable-to-receive-short-code-SMS-verification-text-from-Uber/m-p/183416#M54689

Re: Not receiving SMS validation

mimmo — Sun, 11 Mar 2018 01:36:17 GMT

@Luddite are you reccomending using fongo?

Re: Not receiving SMS validation

Luddite — Sun, 11 Mar 2018 01:40:21 GMT

@mimmowrote:
@Luddite are you reccomending using fongo?

I do. Call quality is a bit off sometimes. Oddly it's worse the closer the caller. Mississauga to Guelph is almost wlkie talkie; England to Guelph clear as a Bell. Price is right for sure.

Re: Not receiving SMS validation

Korth — Sun, 11 Mar 2018 02:14:08 GMT

These online services are being blocked by the carrier (PM/Telus)?

I can understand them blocking P2P traffic. Though, to be honest, they'd make tons of money selling mobile data increases to P2P users. But why block anything else (unless, of course, it's illegal in Canada)?

These things aren't being blocked by the phone software, operating system, Apple, Google, or Microsoft? These entities all have something to gain by blocking their competitors and forcing (well, "strongly recommending") their own counterparts ... at least by default, since it would actually be illegal anti-trust stuff to completely deny market entry.

Re: Not receiving SMS validation

PeterJT — Sun, 11 Mar 2018 21:05:16 GMT

Interesting. Received an SMS today from Twitter; sent from a different number 99399 🙂 Finally got it all resolved.

Re: Not receiving SMS validation

Luddite — Sun, 11 Mar 2018 21:42:42 GMT

Good news @PeterJT. Any idea what cured the problem?

Re: Not receiving SMS validation

PeterJT — Mon, 12 Mar 2018 01:43:13 GMT

All I can think is that I did open a Twitter support post mentioning Public Mobile.