topic Re: CS_AGENT in Get Support

CS_AGENT

Richard64 — Fri, 02 Feb 2024 15:33:10 GMT

Are there actual humans working or not? This AI chat bot is useless. Can you connect me with customer service?

hTideGnow — Fri, 02 Feb 2024 15:35:36 GMT

Yes, chatbot is AI, but CS agent are real human, you can submit ticket. please submit a ticket with CS Agent here:

But what problem you are facing? share here and let us help

Richard64 — Fri, 02 Feb 2024 15:45:57 GMT

All I want to do is update my credit card info. Why do I have to jump Thu so many hoops to give you money

computergeek541 — Fri, 02 Feb 2024 15:48:21 GMT

hTideGnow — Fri, 02 Feb 2024 15:49:23 GMT

Hi @Richard64 you can update on My Account, Payment, Manage Subscription, update payment method.

if you got error, wait an hour and try again

If same, submit ticket to CS agent

Or you can also buy voucher from Shoppers drug Mart Nd load it using *611

Richard64 — Fri, 02 Feb 2024 17:42:42 GMT

I have been getting an error for a week now! All I want to do is change my credit card. Why is this so difficult?

Dunkman — Fri, 02 Feb 2024 19:17:58 GMT

@Richard64 wrote:
I have been getting an error for a week now! All I want to do is change my credit card. Why is this so difficult?

Unfortunately, customers have had issues with updating credit card.

Here is some more troubleshooting advice: