topic Payment Failed! Please try again or use a different payment method. in Get Support

Payment Failed! Please try again or use a different payment method.

Timbucktwo — Fri, 02 Feb 2024 17:19:56 GMT

I know my credit card works but it still wont let me buy this subscription, and i have tried multiple times

Re: Payment Failed! Please try again or use a different payment method.

Meow — Fri, 02 Feb 2024 17:26:29 GMT

Many, many report similar issue when they try to update credit card info.

Contact agent for assistance. Let us know if they were able to assist you.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Payment Failed! Please try again or use a different payment method.

Dunkman — Fri, 02 Feb 2024 17:30:53 GMT

@Timbucktwo

Did that payment method work before? Did you recently update?

The website is finicky. Maybe try a different web browser, clear cache or incognito mode.

Or try dialing 611 on your to make payment.

If you don't have service and need it right away, you could also purchase a payment voucher at a store (ie. Shoppers, Gas stations) and load up right away. Then you can figure out your credit card issues.