topic Re: US roaming in Get Support

US roaming

Tocibs — Tue, 04 Jan 2022 20:41:29 GMT

just purchased us roaming add on plan. phone automatically connected to tmobile but 30 mins later still no data. help?

Re: US roaming

Anonymous — Tue, 19 Jun 2018 16:27:30 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: US roaming

brainfreze — Sat, 10 Mar 2018 18:18:41 GMT

Reboot your phone or set it to airplane mode then back to search. Typically, that's worked for me when I went down south.

Re: US roaming

Tocibs — Sat, 10 Mar 2018 18:26:53 GMT

reboot phone doesn't work. messaged mod an hr ago still no answer.....

Re: US roaming

LEGO — Sat, 10 Mar 2018 18:41:16 GMT

@Tocibs You posted this less then one hour ago, be patient, you are not the only one who is reaching for help!

Re: US roaming

will13am — Sat, 10 Mar 2018 18:41:21 GMT

@Tocibs, did you check whether roaming data is turned on? It should be in the data setting menu. Also, please check that you did complete the add-on purchase. It's a two step process. Sometimes customers neglect to complete step 1 and end up with funds in the account to but the adfoad but did not do step 2 which applies funds to making the purchase.