topic Re: Refund in Get Support

Refund

jinmingh — Fri, 02 Feb 2024 07:18:52 GMT

hello, I just ported out my number. How do I get a refund? Thansk

Re: Refund

Hollister — Fri, 02 Feb 2024 08:01:43 GMT

@jinmingh

There are no refunds at Public Mobile. This is a prepaid service. See last bullet.

Re: Refund

BKNS27 — Fri, 02 Feb 2024 09:28:47 GMT

@jinmingh

Always better to port out near your renewal date so you take full advantage of the PM service since it is a prepaid service. Unfortunately no refund.

Re: Refund

HALIMACS — Fri, 02 Feb 2024 11:12:46 GMT

Here's the ONLY option @jinmingh

If for any reason the port didn't fully complete to the other provider, you can continue services here until the cycle end date or until any available funds (you may have) are utilized.

Of course that would mean delaying activation and services with the new provider, but that is an option if the port wasn't fully completed yet.

Re: Refund

computergeek541 — Fri, 02 Feb 2024 16:29:32 GMT

@HALIMACS wrote:
Here's the ONLY option @jinmingh
If for any reason the port didn't fully complete to the other provider, you can continue services here until the cycle end date or until any available funds (you may have) are utilized.
Of course that would mean delaying activation and services with the new provider, but that is an option if the port wasn't fully completed yet.

Depending on which company the new carrier is, the plan at the new carrier may have already started. Some carriers (Wind/Freedom prepaid is an example) used to allow a number to be ported in even if payment hadn't been made yet to pay for the new plan. However, not all prepaid carriers will do that, and if the new carrier's account is postpaid, the new plan has definitely already started.