topic Re: Issue Logging in. in Get Support

Issue Logging in.

Jeanneb2023 — Fri, 02 Feb 2024 02:46:31 GMT

Whenever I try to login it doesn't recognize my last password. It either locks me out or I have to set up new password. My passwords are safed with goggle so they work the first time but the next time login it locks me out or I have to change again. I only get one try before it locks me out. Is anyone else having issues like this?

Re: Issue Logging in.

hTideGnow — Fri, 02 Feb 2024 02:48:36 GMT

HI @Jeanneb2023

try using Incognito/private/secret mode on your browser to login

if you have not use Public Mobile app yet, try there

Or next time, reset password, but do not use login with new password yet. Wait a bit before login with the new password, maybe 30 mins

Re: Issue Logging in.

BKNS27 — Fri, 02 Feb 2024 05:00:59 GMT

@Jeanneb2023

Eversafe ID doesn't respond well if you use autofill your email and password.

You may have to enter both manually and it will show checkmark to the right before trying to login.