topic Re: Cellular network issue in Get Support

Cellular network issue

Liss — Fri, 02 Feb 2024 04:00:09 GMT

Consistently getting the following message

“could not activate cellular data network”

“turn on cellular data or use Wi-Fi to access data”

First data will work for 5-7 minutes then whatever app I’m using will stop responding (due to no cellular service) then I will get the messages

iPhone XS

I have checked apn settings

i have reset network settings

softech — Fri, 02 Feb 2024 03:57:04 GMT

are you on the latest iOS? if not, please update

and make sure Carrier Profile is updated:

And check your Settings > Cellular screen. For the Publilc Mobile sim , make sure it is set as Primary, and Turn on this Line is enabled

Liss — Fri, 02 Feb 2024 04:35:54 GMT

all updated everywhere

Public mobile is the only eSIM installed and is turned on

softech — Fri, 02 Feb 2024 04:39:25 GMT

I guess the PM esim is set as Primary?

Change the network selection from Automatic to Manual and pick Public Mobile manually

Try the network modes 5G On, 4G and even 3G and see if anyone of those more stable

if nothing works, then please open ticket with PM support, they can reprovision that account and could help

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there