topic Re: Unlimited data not working in Get Support

Unlimited data not working

Tonoli — Thu, 01 Feb 2024 17:36:01 GMT

Hi Community

I’m just a few days from my subscription period to renew and reached the data bucket limit for my 5G plan. It happened before and I could keep using my phone at a lower speed. But this time it didn’t happen and I’m offline with Public Mobile! I have already checked my subscription status, adjusted APN settings and even reset the iPhone network settings. Nothing seems to solve the problem. Does anyone have been through this?

Re: Unlimited data not working

kb_mv — Thu, 01 Feb 2024 17:38:52 GMT

@Tonoli When you say "offline" do you mean just the data or are other services affected too? When you are off wifi does it show anything as to network type?

Edit for spelling

Re: Unlimited data not working

softech — Thu, 01 Feb 2024 17:57:37 GMT

@Tonoli make sure iOS and Carrier Profile are both updated

Also, check the network mode, avoid using 5G On, try 5G Auto and 4G and see if 8t makes a difference

Re: Unlimited data not working

BKNS27 — Thu, 01 Feb 2024 18:01:33 GMT

@Tonoli

I am surprised that you can change the APN on an iPhone.

Re: Unlimited data not working

Tonoli — Thu, 01 Feb 2024 20:39:44 GMT

I usually avoid 5G due to battery consumption, but no dada is available at any network now.

Re: Unlimited data not working

Tonoli — Thu, 01 Feb 2024 20:43:20 GMT

No cellular data. It’s all fine under WiFi, and the voice/SMS works fine. It seems to be an issue with the throttling connection that instead of limiting bandwidth, is blocking all data.

Re: Unlimited data not working

Tonoli — Thu, 01 Feb 2024 20:48:38 GMT

The APN address yes, just like suggested in the Community Forum. I’ve tried isp.mb.com (carrier default) and sp.mb.com, with no success.

Re: Unlimited data not working

Tonoli — Thu, 01 Feb 2024 23:09:53 GMT

Community,
The issue was solved after an internal procedure made by the CSA after opening a ticked. Although speed limited, at least it's not offline.

Thank's for all replies!