topic Re: keeps loading and loading, cannot get to customer service agent in Get Support

keeps loading and loading, cannot get to customer service agent

Prairieboy49 — Thu, 01 Feb 2024 15:01:57 GMT

I have just subscribed to Public Mobile. When trying to access my account, I can log in but it just keeps loading and loading. I cannot get a message to a customer service agent.

Re: keeps loading and loading, cannot get to customer service agent

softech — Thu, 01 Feb 2024 15:07:52 GMT

@Prairieboy49 first, just want to confirm if your mobile service works. Voice and data both work?

for the login try both browser and app. When you try browser ,try using Incognito mode When using app, if you have been using it already, try to uninstall and reinstall

for getting Customer service agent's help, do not use Chatbot to open ticket, please send them direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: keeps loading and loading, cannot get to customer service agent

shreyban — Thu, 01 Feb 2024 15:08:29 GMT

Hey Prairieboy49,
Welcome to Public Mobile!

@Prairieboy49 wrote:
I have just subscribed to Public Mobile. When trying to access my account, I can log in but it just keeps loading and loading. I cannot get a message to a customer service agent.

Are you using the mobile app or the website to log in?

Re: keeps loading and loading, cannot get to customer service agent

BKNS27 — Thu, 01 Feb 2024 16:11:11 GMT

@Prairieboy49

The website and app will take awhile to download your account so patiently wait until the wavy 4 dots complete the download of your account.

Re: keeps loading and loading, cannot get to customer service agent

Prairieboy49 — Thu, 01 Feb 2024 17:38:10 GMT

I have, it is almost a week now and no further ahead. Thanks anyway.

Re: keeps loading and loading, cannot get to customer service agent

Prairieboy49 — Thu, 01 Feb 2024 17:39:04 GMT

I have tried both and then went onto a laptop as a third device to access and no luck.