topic Re: US Roaming Data in Get Support

US Roaming Data

Yossy107 — Thu, 01 Feb 2024 16:49:34 GMT

Hi there,

So I purchased the 15 day roaming, talk and text add on for my layover in the States. It's my second day in the States and my roaming data is not working, but talk and text is.

Is there anything that could be done about it?

Thank you

Re: US Roaming Data

softech — Thu, 01 Feb 2024 17:01:25 GMT

@Yossy107

what brand and model your phone is?

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US Roaming Data

Phil_Adelphus — Thu, 01 Feb 2024 17:23:30 GMT

@Yossy107 Just to confirm, you got the $30 US roaming add on and not the $15 one?

Re: US Roaming Data

Yossy107 — Thu, 01 Feb 2024 17:37:53 GMT

It's the $15 roaming one!

Re: US Roaming Data

kb_mv — Thu, 01 Feb 2024 17:41:19 GMT

@Yossy107 Your add on is for talk and text only, the data won't work. You needed to buy the Talk, text and data add on.

Re: US Roaming Data

Phil_Adelphus — Thu, 01 Feb 2024 18:03:45 GMT

@Yossy107 The $15 US roaming add on is talk and text only, the $30 is talk and text with 3GB of data. Since you already have the $15 you might want to look at the data only roaming add ons, $20 for 1GB or $25 for 3GB. There is a lower one but it's such a small amount of data it's probably not worth it.