topic Re: need to submit a ticket in Get Support

need to submit a ticket

jessev_69 — Thu, 01 Feb 2024 16:40:21 GMT

Help. Emergency. need refund today because of double payment. if u dont refund me today i get NSF charges on bank account that Telus and PublicMobile will be paying for.

Re: need to submit a ticket

TheSterlinger — Thu, 01 Feb 2024 16:45:48 GMT

You can submit a ticket to a Public Mobile CS agent. They can credit your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need to submit a ticket

jessev_69 — Thu, 01 Feb 2024 17:01:18 GMT

thank you

Re: need to submit a ticket

Yummy — Thu, 01 Feb 2024 17:50:36 GMT

Nothing will go as fast as you want and expect.
First you have to get in touch with agent with might take hours. Then they have to understand and approve your request for refund.

Credit card does not get NSF and that is the only way to pay (beside voucher).

And I really doubt PM will refund you if you get charged NSF from your bank...
You better deposit some $$ yourself.

Re: need to submit a ticket

BKNS27 — Thu, 01 Feb 2024 18:15:24 GMT

@jessev_69

Overcharge will remain in your account as credit to pay for your next month’s bill so no monies are lost.

You can contact a CS_Agent for a refund but it may take up to 30 days to process…same time as your next renewal date.

BTW, NFC charges are for cheques and PM doesn’t accept cheques as payment. Only CC or debit card.

Re: need to submit a ticket

jessev_69 — Thu, 01 Feb 2024 18:36:17 GMT

thanks for the info. i did go put cash in account.