https://productioncommunity.publicmobile.ca/t5/Get-Support/Registration-mistake/m-p/1137028#M794156 <P>I had an Internet number and it can not be transferred to public mobile. How can I choose a new number?</P> Thu, 01 Feb 2024 02:38:12 GMT Sean4318 2024-02-01T02:38:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Registration-mistake/m-p/1137028#M794156 <P>I had an Internet number and it can not be transferred to public mobile. How can I choose a new number?</P> Thu, 01 Feb 2024 02:38:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Registration-mistake/m-p/1137028#M794156 Sean4318 2024-02-01T02:38:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Registration-mistake/m-p/1137031#M794159 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/376860">@Sean4318</a>&nbsp;</P><P>You already setup a PM account?&nbsp; can you login your My Account? Maybe use email to receive the 2FA code?</P><P><SPAN>(On the screen it is expecting you to enter the code, click&nbsp;<STRONG>Didn't get the code?</STRONG>&nbsp;or&nbsp;</SPAN><SPAN>&nbsp;</SPAN><STRONG>Resend code</STRONG><SPAN>&nbsp;</SPAN><SPAN>and then choose</SPAN><SPAN>&nbsp;</SPAN><STRONG>Send email</STRONG>)</P><P>If you can login, go to Profile page, click the pencil besides the phone number and you can choose a new phone number</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/81791i7B9D8215156DC19D/image-size/medium?v=v2&amp;px=400" role="button" title="E-TransferNum_Watermarked.jpg" alt="https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number</span></span></P><P>If you cannot login My Account, open ticket with PM support and they can help:</P><DIV class=""><DIV class=""><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></DIV></DIV><DIV class=""><DIV class=""><EM>**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.&nbsp; CS Agent will reply to you there<BR /></EM></DIV></DIV> Thu, 01 Feb 2024 02:47:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Registration-mistake/m-p/1137031#M794159 softech 2024-02-01T02:47:37Z